Mobile phones and Gadget Technology

Posts Tagged ‘Center’

With the rapid evolution of technology and communication, fields such as the outsourcing industry have had to adapt to changing technologies. Outsourcing companies  have had to innovate as well as invest in newer and superior solutions, in order to keep up with our changing world. But one of outsourcing’s sectors most influenced by the evolution of technology, and perhaps one that has also been most challenged by it, is contact center outsourcing. Given that the way people communicate has rapidly evolved from snail mail, to email to texting to tweets, it is unsurprising that companies are having a hard time to adapt, especially considering that give or take forty years ago, there was no email, twenty years ago, there was no texting and five years ago, there was no Twitter.

In an attempt to keep up with changing technologies, communication solutions providers and contact center outsourcing companies alike, are starting to refocus on this key area once again, with the global recovery.

A current study by Frost & Sullivan released on the 8th of December highlighted the impact that the global economic slowdown had on the contact center applications market. The study noted that the slowdown had adversely affected spending by companies for the advancement of technologies. But while this is also so, it further highlighted as well that with the lessons learned from the slowdown, technologies will now be refocusing on cost-saving and production-boosting technologies among the outsourcing sector.

Meanwhile a report by Pelorus Associates, estimates that the contact center recording systems market will grow by 55% by 2015, with the total worldwide market hitting .24 billion. In 2009, the contact center recording systems market was at 0 million, up from the 5 million in 2007.

Companies such as the Hawaiian Electric Company are continuing efforts to integrate newer technologies into their processes. The company announced on the 15th of November that it has partnered with HCL Technologies (NSE:HCLTECH) division, HCL Axon, for the installation and integration of a SAP Utilities Customer Information System (CIS), which would help the company manage customer accounts, as well as service, call center and billing processes. Call center outsourcing company Stellar on the other hand, is investing on newer technologies for its clients. Stellar signed on with Panviva Inc on the 29th of November to avail of guidance systems which would streamline their call center agents’ processes.

Other companies such as the Italian call center outsourcing services provider, Call & Call are looking towards the cloud. The company announced on the 19th of November that it is expanding its cloud computing initiative with software giant and fellow outsourcing services provider, IBM (NYSE:IBM). According to Fabio Mattaboni, Call & Call’s CIO, “The reduction in energy costs and additional savings due to the longer life of apiece end device and reduced support costs will make us even more competitive in our customer-focused industry.”

Outsourcing company Sykes (NASDAQ:SYKE), on the other hand, won an honor as a Recognized Innovator on the 29th of November for its innovative approach in technical support by utilizing traditional forums to enhance the customer experience. According to Dan Hernandez, EVP of Global Strategy for Sykes, “Blending SYKES’ Online Support Communities with traditional support channels grants us to broaden the reach for customer interactions while also capitalizing on community knowledge and meeting consumers’ needs for readily acquirable and easily understood answers to their questions.”

More and more companies are realizing the benefit of, and are looking for more solutions to, the rapid changes in technology and communication that we are experiencing today. With contact centers starting to catch up with the technology, let’s hope that improved customer service will follow as well.

Kola Boof Awarded Sweden’s Writing Pen and will Headline N.Y.’s Shomburg Center Sept. 16th

New York City, NY (PRWEB) September 12, 2007

American based writer Kola Boof will be presented with Sweden’s 2007 World Author’s Woman to Woman Pen during her September 16th reading at Harlem’s Schomburg Center for Research in Black Culture. The honor is for her powerful essay “I Am My Own Daughter”, which was published primeval this year in Sweden’s top women’s magazine, Ottar.

Swedish Link: http://www.rfsu.se/jag_ar_min_egen_dotter.asp

Ms. Boof’s reading at the Schomburg Center will take place in the Langston Hughes Auditorium at 4 p.m. The Center (212-491-2257) is at 515 Malcolm X Boulevard. Admission is Free.

Though many who’ve never read the “glamorexic” author’s works have unfairly dubbed her the “Diana Ross of the publishing business”, Boof is a powerfully gifted and acclaimed literary stylist and social activist often despised for her candor.

Born Naima Bint Harith in Omdurman Sudan, Kola Boof was one of the first writers to signal USA about the catastrophe that continues to unwind in that nation. The highest ranking woman in the SPLA despite the “sexism” of detractors within the group, Boof was an primeval suggest against the Biblically-proportioned plagues afflicting that once-beautiful country: genocide, starvation, rampant rape, and predation by modern-day slavers.

Boof, who describes herself as a womanist writer in the tradition of Alice Walker, Toni Morrison and Terry McMillan, has also been dubbed “the African Garbo” by the New York Times and will read from her collection of short fiction, “Long Train to the Redeeming Sin: Stories of African Women”, her landmark book of poetry, “Nile River Woman”, and her epic novel “Flesh and the Devil”, all published by Door of Kush Press.

A new poem by Boof in honor of activist-writer Ward Churchill entitled “Indigenism: White Man/Bare Chest” will also be read. Boof states that Ward Churchill was completely wrong for his comments about the victims of 911, but that the University of Colorado is equally wrong for “persecuting” such an important artist.

By appearing at the Schomburg Center, the notoriously ambitious Kola Boof follows in the illustrious footsteps of Afro-American legends such as Marita Golden, Walter Mosley, Pearl Cleage, Eric Jerome Dickey, Maya Angelou, Terry McMillan, Amiri Baraka, Star Jones, Fantasia, Iyanla Vanzant, Tavis Smiley, bell hooks, Stephen Carter, Keith Boykin, Gloria Naylor, Tiki Barber, Lauryn Hill and Jasmyne Cannick.

The program starts at 4 p.m.

# # #

Attachments

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

by Will Lion

ABCO Technology

is one of the leading Personal Training Schools who prides itself for providing hands-on practical personal training to both individuals as well as corporate professionals. ABCO Technology is your one stop center for exceptional training programs in a wide variety of delivery formats including personal based training, live teacher led hands-on personal courses, on site training, as well as IT certification boot camps. We comprehend that everyone has a preferred method of learning. With that in mind, we’ve broadened our selection to take intoaccount the different teaching methods acquirable today. We prepare students by delivering Hands-on job oriented training with real time projects which instructs them how to apply the knowledge that they acquire in classes along with preparing them to pass the vendor based certification exams, which build confidence and assist individuals to apply for a job in the IT industry.ABCO Technology have partnered with Microsoft, Oracle, Linux Professional Institute, CompTia and as such offer wide variety of training class that include but are not limited to MCSE training, A+ training, CCNA training, Oracle DBA training World wide web and Web Design Training classes, Microsoft Office 2003 training including Microsoft Word Training, Microsoft Excel Training, Microsoft Outlook Training, Microsoft PowerPoint Training.

The Personal Training Courses provided by ABCO TECHNOLOGY are

Adobe Courses,Cisco Courses,CompTia Courses,Computer Technicians Courses,Database Administrator Courses,Graphic Design Courses,Java Courses,Linux Courses,Microsoft Business Applications Courses,Microsoft Technical Courses,Oracle Courses,Programming Courses,Project Management Courses,Web Development Courses,

The Personal Training for Certification Exam provided by ABCO TECHNOLOGY are

A+ Certification,Certified World wide web Webmaster,Cisco Certified Network Associate,Cisco Certified Network Professional,Microsoft Certified IT Professional Database Administrator,Microsoft Certified Professional,Microsoft Certified Systems Administrator,Microsoft Certififed Systems Engineer,Microsoft Office User Specialist,Oracle Database Administrator.

ABCO Technology

is one of the leading Personal Training Schools who prides itself for providing hands-on practical personal training to both individuals as well as corporate professionals. ABCO Technology is your one stop center for exceptional training programs in a wide variety of delivery formats including personal based training, live teacher led hands-on personal courses, on site training, as well as IT certification boot camps. We comprehend that everyone has a preferred method of learning. With that in mind, we’ve broadened our selection to take intoaccount the different teaching methods acquirable today. We prepare students by delivering Hands-on job oriented training with real time projects which instructs them how to apply the knowledge that they acquire in classes along with preparing them to pass the vendor based certification exams, which build confidence and assist individuals to apply for a job in the IT industry. ABCO Technology have partnered with Microsoft, Oracle, Linux Professional Institute, CompTia and as such offer wide variety of training class that include but are not limited to MCSE training, A+ training, CCNA training, Oracle DBA training World wide web and Web Design Training classes, Microsoft Office 2003 training including Microsoft Word Training, Microsoft Excel Training, Microsoft Outlook Training, Microsoft PowerPoint Training.

The Personal Training Courses provided by ABCO TECHNOLOGY are

Adobe Courses,Cisco Courses,CompTia Courses,Computer Technicians Courses,Database Administrator Courses,Graphic Design Courses,Java Courses,Linux Courses,Microsoft Business Applications Courses,Microsoft Technical Courses,Oracle Courses,Programming Courses,Project Management Courses,Web Development Courses,

The Personal Training for Certification Exam provided by ABCO TECHNOLOGY are

A+ Certification,Certified World wide web Webmaster,Cisco Certified Network Associate,Cisco Certified Network Professional,Microsoft Certified IT Professional Database Administrator,Microsoft Certified Professional,Microsoft Certified Systems Administrator,Microsoft Certififed Systems Engineer,Microsoft Office User Specialist,Oracle Database Administrator.