Archive for September, 2010
The Right it Stuff: Finding and Working With the Best Information Technology Services Partner for your Small Business

Do you often feel stuck in the personal abyss when it comes to managing your company’s needs for web or information technology services? Businesses with fewer than 50 or 60 employees often find themselves struggling to keep pace with their basic web and personal support services and miss out on effective small business IT solutions.
Without the guidance of an information technology services provider, small businesses can end up wasting time and money on personal support services because they aren’t in touch with the ideal technology tools and practices for small business IT solutions. Even zero-employee companies can benefit immensely from a personal support services partner who shows them how to standardize their practices, save money with the right hardware or software and develop effective websites.
Putting Out Fires – Who Needs Dedicated Personal Support Services Anyway?
The approach often taken by small organizations when it comes to information technology services is one of putting out fires. No one has time to update the website, the network is cobbled together with wiring strung crossways the floor, and you’re not sure when the last backup really ran. Then, a hard drive starts going click-click. You call that guy you occasionally use for personal support services, “Joe-I-Fix-Anything-PCs,” to get the personal booting. That’s when to your horror you discover that the tape in the drive since last Tuesday wasn’t really backing up and the click-click is the sickening sound of your QuickBooks data being ingested by the dying hard drive.
There is a Superior Way: A Solutions Partner for Web and Information Technology Services
It isn’t that “Joe” can’t spot you some swift personal support services and get you up and running again. It’s the point that the “bargain” hard drive unsuccessful without warning, your data wasn’t backed up and you didn’t even have a centralized data management practice to start with. Wouldn’t it have been great to refrain all the headaches by using best-practice guidelines for business management and making informed buy decisions? That’s where a good small business IT solutions bourgeois comes in, not only to refrain disaster but to save money. For example QuickBooks could be integrated with your shipping and credit card processing which saves three employees 30 hours a week in order fulfillment. Then you might implement a web solution for online orders which integrates with QuickBooks. A good information technology services partner makes personal support services a value proposition.
Small Business IT Solutions – Hiring a Partner
So what’s the ideal way to find a great web or information technology services partner to work with and then get the most out of that relationship?
1. Look for a company that specializes in small business IT solutions
Computer support services companies that specialize in small business will be more in tune to your particular needs and challenges. They will comprehend budgetary constraints for personal support services and the need to use resources very efficiently. Because technology developers and manufacturers are now seeing a massive and relatively untapped market of small business customers, there are some terrific tools emerging for small organizations. A technology partner focused on small business IT solutions and information technology services will help your company grow and succeed.
2. Do you need a local information technology services partner?
Not necessarily. If the goal here is to find a bourgeois of information technology services to help you manage your website, make buy decisions and assist projects, it doesn’t have to be local. With sophisticated remote tools and web-based collaboration, many problems and projects can be addressed remotely. The key is to find a good fit. For onsite service such as network installation or hardware swaps, a good solutions partner can refer and schedule local personal support services as needed or works with a nationwide network experts for repairs, rollouts or other onsite personal support service. If the company isn’t local, ask what viands it has in place for onsite service.
3. Personalized personal support services
One of the stigmas attached to the tech industry and a common complaint about providers of personal support services is demand of personalization. A good bourgeois of information technology services wants to get to know you, your processes and your employees. The staff should ask questions about what your company does and who the key contacts are to acquire a feel for your organization’s culture. Likewise, access to the provider’s staff and resources is equally important. The relationship is going to be much more effective when that company has a mandate for personalized service and an open door to communications.
4. Due diligence
Think of hiring a solutions partner for information technology services like you would hiring someone for your staff. Look for a company that is seeking a long-term partnership. Ask for references. Then find out how long the company has been in business, who you will have access to for a problem or project and how the bourgeois charges for its personal support services.
5. Cohesive approach and good facilitation
The partner that you choose should want to take a cohesive approach to understanding your business or organization and help you come up with a customized plan for your technology and web needs, be it a long-range strategy or a specific project. The difference between “Joe-I-Fix-Anything-PCs” and a bourgeois of complete information technology services and solutions is someone who can do a good discovery about your organization and its goals, assist the project and help bring together providers for the components outside their expertise. Also, a one-stop shop can wage you with benefits. Keeping your hardware and software purchases, web and personal support services together can wage you economies of scale combined with the convenience of single point of support and access to someone who knows your business.
How to Get the Most Out of the Relationship
6. Identify key problems, goals and areas to improve efficiency
Once you partner with a bourgeois of information technology services and solutions, the first and most important step is an analysis of problems. The more you can communicate about your company, current practices and areas to improve, the more effective your solutions partner can be in coming up with a personal support services plan designed to keep things running smoothly, maximize your assets and move your organization forward.
7. Set up ideal practices
Typically the biggest challenge small organizations grappling in being successful is getting out of their own way, seeing the huge picture and making the changes necessary for improvements to happen. A good small business IT solutions partner can help you set up ideal practices to get most out of your investment in information technology services. However, making sure those practices are implemented and followed rests squarely on your shoulders, not on those of your personal support services provider.
8. Avoid pricey mistakes – Don’t make impulse purchases
Whereas massive companies tend to have a formal evaluation and approval process in place for making technology purchases, many smaller organizations make impulse purchases. Let the company you’ve hired for information technology services do its job and wage you its expertise on purchases. If the company resells hardware and software at competitive rates, purchasing from it can be worthwhile. You’ll have a single point of buy for personal support services, and the company can advocate hardware and software from manufacturers it has partnerships with and expertise on as well. All of that translates to added benefit to you.
9. Select managed information technology services designed for business
Small organizations have a tendency to operate off the cuff, looking for freebies or grabbing cheap services not really designed for business. This approach to information technology services can come back to bite you. If you want to grow your business, approach your needs for personal support services like a larger organization would. If your IT partner makes suggestions on personal support services that you think you can find cheaper elsewhere, take a hard look at what you are getting and how it can really benefit your business. Once you weigh all the benefits, you might find the value to your business growth and offerings far outweighs the cost.
10. Can I still do it myself?
Working with a good bourgeois of information technology services doesn’t mean you can’t do anything yourself. In fact, a reputable and innovative IT company should educate you on how to superior manage your technology needs and investments. There are still a lot of day-to-day tasks you can and should do within your organization, depending on your skill level, time and desire. The point is to keep your personal support services partner in the loop and use their expertise and input on major technology decisions.
Conclusion
So, what’s in it for you? By partnering with a bourgeois of information technology services, you’ll find a more thought out, comprehensive approach to small business IT solutions that can increase efficiency, save you money, generate revenue, and help your business succeed
Ilene Rosoff is the president and founder of The Launch Pad, a 15-year-old Florida-based technology services company specializing in cost-effective small business IT consulting and Web solutions for local and national clients with zero to sixty employees. The Launch Pad helps small businesses grow and succeed with technology and on the web. Ilene is a published author and talks throughout Florida to small businesses, schools and non-profits on ideal practices for using information technology solutions in their organizations. Visit www. launchpadonline. com to request a technology or Web assessment for your organization or for a proposal for web or information technology services.
Web Design Elements You Should Avoid Having on Your Site
It doesn’t matter if you had the greatest product in the whole world — if your website is poorly done you won’t be healthy to sell even one copy of it because visitors will be driven off your website by the lousy design.
When I’m speaking about a “good design”, I’m not only speaking about a good graphical design. A professional webdesign will be healthy to point out that there are many components which contribute to a good website design — accessibility design, interface or layout design, individual experience design and of course the most straightforward, which is graphic design.
Hence, I have highlighted some features of the worst webdesigns I’ve come across. Hopefully, you will be healthy to compare that against your own site as a checklist and if anything on your site fits the criteria, you should know it’s high time to take serious action!
1) Background music
Unless you are running a site which promotes a band, a CD or anything related to music, I would really advise you to stay away from putting looping background music onto your site. It might sound pleasant to you at first, but envision if you ran a huge site with hundreds of pages and everytime a visitor browses to another page on your site, the background music starts playing again. If I were your visitor, I’d just turn off my speakers or leave your site. Moreover, they just add to the visitors burden when viewing your site — users on dial up connections will have to move longer just to view your site as it is meant to be viewed.
2) Extra large/small text size
As I said, there is more to webdesign than purely graphics — individual accessibility is one huge part of it too! You should design the text on your site to be legible and reasonably sized to enable your visitors to read it without straining their eyes. No matter how good the content of your website or your income copy is, if it’s illegible you won’t be selling anything!
3) Popup windows
Popup windows are so blatantly used to display advertisements that in my mind, 90% of popup windows are not worth my attention so I just close them on instinct everytime apiece one manages to pass through my popup blocker (yes, I do have one like many users out there!) and, well, pops up on my screen. Envision if you had a very important message to convey and you place it in a popup window that gets killed most of the time it appears on a visitor’s screen. Your website loses its function immediately!
In concluding this article, let me remind you that as a webmaster your job is to make sure your website does what it’s meant to do effectively. Don’t let some minor mistakes stop your site from functioning optimally!
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How Advertisement Agencies Operate
Not long before, it had introduced the “Thompson T-Plan,” a consumer-oriented strategic planning system. Its points of emphasis were, first, improved definition of target groups and, second, the importance of considering advertising in terms of response, rather than message or input. Thus it identified the three principal classes of consumer responses that could be considered in advertising planning- responses from the senses, the mind, and the feelings.
Apparently simplistic, the T-Plan in fact emphasized the variability in the ways in which advertising works. It was perhaps the first model that recognized that advertising can work in many different ways, and that its success depends on the effects it causes, not on what it says.
King had also for some time been interested in the potential importance of single-source data-powerful new research sources using very big samples. These could combine longitudinal information about individual respondents’ media consumption and product behavior as well as demographics and general attitudes. He explored this interest in tandem with the British Market Research Bureau, JWT’s market research subsidiary, which later produced the world’s first such study: the Target Group Index. British media research studies, notably the National Readership Survey, had already long been providing some product consumption information, to add important marketing insights.
For all these reasons, the JWT version of statement planning, which the bureau introduced in 1967, had a strong media and single-source research flavor, powerfully underpinned by qualitative studies. The organizational methods employed are also of interest. Essentially, the bureau created an intimate new three-person managing team for apiece of its accounts:
1. The statement director (or other senior statement handler), representing the client, the marketing strategy, and any political considerations—and also the administrative implementation of any decisions
2. The creative group head, representing both the “ideas factory” and creative implementation, such as television production and art buying
3. The statement planner, essentially representing the consumer, or target group, but also responsible for developing strategies, advertising research, and guiding
The statement planners replaced JWT’s marketing department. Some account planners were recruited from the old marketing department, others from media, and still others from research. Overall, the new alignment seemed to make superior sense of the agency’s functions. One of the most interesting results was the harmony with which many of the new triumvirates worked, and how often they exchanged roles.
In all of this- the T-Plan, the alliance of media knowledge with marketing objectives, and creativity—King was greatly supported by the senior creative mortal in the agency, Jeremy Bullmore.
The BMP Approach
From 1965, Stanley Pollitt had been experimenting with similar ideas at an Interpublic agency, Pritchard Wood & Partners. But it was only when he and others launched a new bureau of their own in 1968—Boase Massimi Pollitt— that these efforts came into full flower. Openly borrowing the term from JWT, Pollitt, too, called his new troops statement planners.
The infant BMP was of course a very different environment from JWT London. It was tiny, British and not American owned, and had no international affiliations. But it also became sharply creative—shortly acquiring a formidable creative reputation thanks to John Webster, a talent recruited from the London Ogilvy agency—and had a burning desire to show that its creativity was both accountable and effective.
For these reasons, the new BMP planners were destined to be very much more advertising researchers and experimentalists, often engaged in conducting their own fieldwork. Pollitt was, moreover, especially exercised by the introduction of proprietary, decimal pretesting methods, mostly imported from the United States. He saw these as destructive of truly effective advertising. They prescribed one or another single mechanistic view of how advertising works and imposed rigid norms (interest levels, preference shifts) without any proper dialogue with the consumer.
JWT, too, was signal to these problems, but its big dominance and intellectual position prefabricated them less of a preoccupation. For Pollitt’s small elite, they were an appalling and immediate threat to the excellence he aimed for.
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The Importance Of Technology News

The importance of technology can't be underestimated; the technological industries are probably the fastest moving in the world following news stories is vital because technology can cover all manner of industries and hence news stories vary greatly in subject matter.
In today’s high tech world it is unsurprising that so many areas of commerce and life depend upon technology and subsequently, any news in these fields is of vital importance to even the lay reader. Technology news is so important that many news websites have created dedicated pages purely to report on technological developments.
Naturally industries such as computing and video gaming are heavily interested in the developments reported as part of technology news stories. In computing new processor chips as well as other developments are always followed closely to assess the power of future computers. The same can be stated for the video games industry that constantly uses technology news stories to keep an eye on what competitors are doing.
Not only can news in this industry contain technological developments but income figures and levels of worldwide income of consoles or games. Another essential element of news in the gaming industry is to see which games are being illegal and heavily policed by regulators as this can help developers acquire a good intent of where the boundaries lay in game development.
There are industries that rely on the technology news pages that might surprise some people; the medical industry relies heavily on technical developments to advance forms of diagnosis and treatment. A current story on students using consoles to increase their dexterity before surgery was a news article that provided a one-of-a-kind insight into the medical world.
Surprisingly sports are becoming increasingly reliant upon technology to increase their efficiency and skill levels; in cricket it is believed that some players where GPS systems that reveal the amount of running a specific player does during a match and hence modify his training scheme accordingly.
The importance of technology in communications is probably where news is most important. As one of the fastest developing industries in the world, communications has the potential to change our lives unimaginably. Already the mobile phone has revolutionised the way we live and communicate and hence many want to be well informed when a new technology arrives. Next generation phones with full mobile world wide web as well as GPS navigation systems are at the forefront of the mobile phone industry meaning enthusiasts as well as industry commentators are glued to news stories as they role off the presses.
Other developments reported in the technology news pages include information on the interfaces we use to interact with our various pieces of technology. Current stories have included reports of headsets that grant users to control game characters through emotions and facial expressions as well as the capability to move items cognitively in a virtual world. Outside of the gaming sphere the rumours of a ‘3D internet’ are rife as increasing progress is prefabricated in the way we interact with technology.
Developments include ways in which technology might change our home lives. With news stories reporting of fridges that can automatically order food as it runs out, self cleaning ovens and vacuum cleaners that will clean the home without the lifting of the finger. If you believe all the news stories have to say, in the future we will be living in a world without manual labour.
Everyone should have a passing interest in technological developments as eventually they might change everyone’s lives for the better. Allowed some of the technology news stories can be too detailed for the lay reader to enjoy but if the stories are written from a general interest perspective, all should be entertained and educated about technology that might one day change the world.
Technological expert Thomas Pretty stresses the importance of technology news in becoming knowledgeable of technological developments.